Shipping policy

Shipping Policy

Last updated: October 2, 2026

This Shipping Policy explains the delivery options, production timing, tracking, fulfillment, customs, and delivery-related procedures that apply to orders placed at https://uniquebowling.com.

1. Delivery destinations and charges

We deliver only to countries and addresses for which an applicable delivery method is available at checkout. Availability may depend on the product, destination, order size, and current carrier service.

Free Tracked Delivery — Within 30 business days is available at no additional delivery charge for accepted orders to supported destinations when that option is shown at checkout.

Priority Tracked Delivery — Within 18 business days is available, where shown at checkout, for an additional $50 per bowling ball.

If a bowling ball using Priority Delivery is not delivered within 18 business days from the order date, the $50 Priority Delivery fee charged for that ball will be refunded. If an order contains multiple bowling balls, the Priority Delivery fee and any applicable late-delivery refund are calculated separately for each bowling ball.

Do not assume that Alaska, Hawaii, U.S. territories, APO/FPO or other military addresses, remote areas, or PO boxes are supported merely because a country is listed. If checkout does not offer a suitable delivery method, contact us before ordering. Any special arrangement and charge must be agreed before purchase; we will not add an unexpected delivery surcharge after an order is placed.

Free Tracked Delivery refers to the delivery charge only. It does not necessarily include sales tax, import duties, import taxes, customs-clearance fees, or other government or carrier charges described in Section 7.

2. Production process

Due to the specialized manufacturing process required for custom bowling balls, production and quality control typically take approximately 15–20 business days to complete.

Production includes the steps required to manufacture, finish, inspect, quality-check, and prepare the custom product for fulfillment. Priority orders may be prioritized within our production and fulfillment workflow as needed to meet the applicable Priority Delivery timeframe.

Different production schedules may apply to bowling pins, footwear, bags, apparel, accessories, other non-bowling-ball products, or bulk orders. Any different schedule applies only when it is disclosed on the relevant product page or agreed in writing before purchase.

3. Production updates

Within 15 business days of placing your order, we will provide photos and/or a video showing your custom bowling ball in production or completed, so you can follow the progress of your order.

These materials are provided as a production update. No action is required, and production and shipment will continue as scheduled.

The production update does not reopen or replace the design submitted with the order and is not a redesign or approval stage.

If you notice a production issue or a material difference from the design submitted with your order, please contact us promptly before the order enters shipment preparation. Examples may include a significant production-related color difference, unclear printing, incorrect artwork placement, or another material production discrepancy.

Requests to change submitted artwork, text, layout, bowling-ball weight, or other customization details after the order is placed are not treated as production issues.

If we confirm that additional production or reproduction is required to correct a production issue, we will provide an updated delivery timeframe. For a bowling ball using Priority Delivery, the Priority Delivery fee-refund commitment described in this Policy continues to apply.

4. Delivery options and timeframes

The delivery timeframe begins on the date the order is placed.

The stated delivery timeframe includes production, quality control, fulfillment, and transportation. Production time is therefore not added on top of the stated 18-business-day or 30-business-day delivery timeframe.

Free Tracked Delivery

Your eligible order will be delivered within 30 business days at no additional delivery charge.

Priority Tracked Delivery

Choose Priority Tracked Delivery for an additional $50 per bowling ball. Each eligible bowling ball using Priority Delivery is intended to be delivered within 18 business days from the order date.

If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will be refunded.

If an order contains multiple bowling balls, each bowling ball is evaluated separately for purposes of the Priority Delivery fee and the corresponding late-delivery refund.

The same delivery timeframes apply to all supported destinations where the applicable delivery option is available at checkout.

If delivery is needed for a wedding, birthday, tournament, or another fixed event earlier than the applicable delivery timeframe, contact us before purchasing. A requested date written only in an order note is not an accepted earlier-delivery commitment unless we confirm it in writing.

5. Business-day calculation

For purposes of this Policy, business days mean Monday through Friday, excluding applicable public holidays.

The delivery timeframe begins on the date the order is placed, but only business days are counted toward the stated 18-business-day or 30-business-day delivery period.

6. Fulfillment origin, carriers, tracking, and split shipments

Orders may be produced or dispatched by our fulfillment partners in the United States or China, depending on the product, inventory, and production arrangement. A U.S. business address does not mean every order is manufactured in or dispatched from the United States.

We select an appropriate tracked carrier service for the destination and do not guarantee a particular carrier unless a specific service is expressly offered and confirmed. Tracking information will be provided after shipment.

Creation of a shipping label does not itself mean the carrier has collected the package, and tracking updates may be delayed during carrier handoffs or processing.

Items in the same order may ship separately because of different production schedules, fulfillment locations, or package requirements. We will provide available tracking information for each shipment and will not add unapproved delivery charges.

For an order containing multiple bowling balls using Priority Delivery, separate packages or delivery dates do not change the per-ball Priority Delivery fee or the per-ball late-delivery refund described in Sections 1 and 4.

7. Taxes, duties, and customs

Sales tax, duties, or import charges collected by us will be shown in the checkout breakdown.

Where checkout expressly states that duties or import taxes are included or prepaid, the shipment should use an arrangement consistent with that disclosure. If a carrier requests payment of an amount already collected, contact us before paying where practical so we can investigate.

Where checkout does not state that import charges are included or prepaid, the recipient may be responsible for lawful import duties, import taxes, and carrier customs-clearance fees on arrival. These charges may also arise for a U.S. destination when goods are shipped from China. They are separate from the Free Tracked Delivery charge.

We do not promise to mark a commercial order as a gift or declare an inaccurate customs value. Nothing in this Policy transfers our own legal tax obligations to the customer or authorizes charges inconsistent with disclosures made at purchase.

8. Address accuracy, refused delivery, and undeliverable shipments

Review the delivery address before payment and notify us immediately if a correction is needed. We cannot guarantee an address change after production or dispatch.

We will investigate delivery issues in light of the carrier record, order information, and applicable law rather than relying on a blanket disclaimer.

If a shipment is returned because of an incorrect or incomplete address, refusal, or an unsuccessful delivery, we will discuss the available options. Any additional re-delivery charge must be lawful, reasonable, disclosed, and agreed before re-shipment.

For a personalized or made-to-order product, any refund or deduction will be handled under our Return and Refund Policy. We do not automatically retain the entire payment solely because a delivery attempt was unsuccessful.

9. Delays

Our Free Tracked Delivery — Within 30 business days and Priority Tracked Delivery — Within 18 business days timeframes are the delivery commitments stated for eligible orders.

Delays may result from peak seasons, public holidays, severe weather, supply-chain disruption, security screening, customs processing, carrier capacity, an incorrect address, or other circumstances outside reasonable control.

If we become aware of a material delay affecting your order, we will communicate the updated status and any revised timeframe as soon as reasonably practicable.

For Priority Delivery, if a bowling ball is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will be refunded, including where additional production was required to correct a confirmed production issue.

Nothing in this section limits any remedy that cannot lawfully be excluded or limited.

10. Missing packages, misdelivery, and theft

If tracking shows delivery but the package cannot be found, promptly check the delivery location, household members, neighbors where appropriate, and any carrier delivery photo or notice, then contact us.

We will assist with a reasonable carrier investigation. A delivered scan is relevant evidence but is not treated as conclusive proof in every dispute.

To the extent permitted by applicable law, title and risk of loss pass to the customer when we tender the shipment to the carrier. This allocation does not eliminate any non-waivable consumer right or our responsibility for using the wrong address, tendering the wrong item, or another error attributable to us.

We distinguish between loss in transit, misdelivery, and theft after correct delivery. We do not automatically reimburse or replace a package stolen after documented correct delivery. Depending on the evidence, carrier findings, order terms, and applicable law, the outcome may include continued investigation, replacement, refund, another appropriate remedy, or denial of the claim.

11. Damaged shipments, wrong items, and reporting

Contact us promptly about a delayed, missing, incorrect, or damaged delivery.

Please provide your order number, tracking information, a description of the issue, and clear photographs of the product, shipping carton, label, internal packaging, and visible damage where relevant. Keep the item and all packaging until the investigation is complete.

Please report visible shipping damage within 7 days of delivery where reasonably possible so that carrier evidence can be preserved. A later report does not automatically eliminate any non-waivable statutory, warranty, or contractual right, but delay may affect the evidence available for investigation.

12. Relationship to other policies

Returns, refunds, cancellations, personalized-product restrictions, and remedies are also governed by our Return and Refund Policy.

Submitted designs, customization details, production authorization, production updates, and production-related issues are also governed by our Customization and Production Policy.

If product-specific terms disclosed before purchase differ from a general statement in this Policy, the more specific disclosed term applies to that product to the extent permitted by law.

Return and Refund Policy:
https://uniquebowling.com/policies/refund-policy

Customization and Production Policy:
https://uniquebowling.com/pages/customization-and-production

Terms of Service:
https://uniquebowling.com/policies/terms-of-service

13. Contact and policy updates

For delivery assistance, contact Unique Bowling and include your order number and tracking number, if available.

We may update this Policy to reflect changes in delivery services, fulfillment arrangements, legal requirements, or business practices. The “Last updated” date identifies the current version. Changes apply prospectively unless applicable law requires otherwise.