Customization and Production Policy
Last updated: October 2, 2026
At Unique Bowling, the product model, weight, submitted configuration, and artwork recorded with the order form the basis for production. This policy explains how configurations, production authorization, production updates, and production-related issues are handled for orders placed at https://uniquebowling.com. For assistance, email support@uniquebowling.com.
1. Select and review
Choose the product model and an available weight, then select the design options offered for that product. Depending on the model, options may include a pre-designed pattern, colors, text, a logo, or front and back images. Features differ between products. Only the options shown for the product and recorded with your order apply.
Before placing an order, carefully review the model, weight, spelling, orientation, placement, cropping, colors, and artwork. The design and customization details submitted with the completed order are treated as final.
Do not assume that choices made in an unsaved browser session are attached to the order. Check the cart or order summary and retain the saved-design link, configuration reference, or other confirmation associated with your order.
2. Saving a design and authorizing production
Saving a design is not a purchase and does not by itself authorize production. A saved preview may help you review or share the configuration, but checkout and payment are required to place an order.
Once checkout is completed and payment is accepted, the product model, bowling-ball weight, artwork, text, layout, and other customization details submitted with the order are treated as confirmed and authorized for production.
After an order is placed, the submitted artwork, text, layout, bowling-ball weight, and other customization details cannot be changed as a matter of customer preference.
If required order information is incomplete, inconsistent, or technically unusable for production, we will contact you as soon as possible to resolve the issue. We do not silently replace a requested weight, design, image, or other material specification. If a selected option becomes unavailable, we will contact you and seek agreement on an appropriate solution.
3. File quality, content, and rights
Use clear, high-resolution original artwork. Follow the accepted file formats, file-size limits, and instructions shown by the live upload tool. If a format is not accepted or you need a precise print specification, contact us before ordering. A file's DPI label alone does not establish print quality. Actual pixel dimensions, sharpness, compression, and the final printed size also matter.
You must own the submitted content or have permission to reproduce it, including logos, copyrighted images, trademarks, and photographs of other people. Finding an image online does not establish permission. Avoid watermarked or unlicensed artwork.
We do not accept designs featuring celebrities, public figures, professional athletes, sports teams, brands, characters, licensed images, or other protected subjects, even if the customer claims authorization. We may also reject content that is unlawful, adult or obscene, offensive, threatening, exploitative, discriminatory, misleading, harmful, or likely to compromise our systems, and we may reject any design at our discretion. If we cannot accept paid content, we may discuss a compliant alternative or cancel the unfulfilled product. Where clearly disclosed and permitted by law, the Terms of Service allow a processing deduction of up to US$10 for each noncompliant image, graphic, or photograph. That deduction is not permission to submit prohibited content and does not apply where prohibited by law. See https://uniquebowling.com/policies/terms-of-service.
4. Previews, color, and construction
The 3D preview illustrates the design but is not a physical sample or an exact color proof. Screen settings, lighting, material, resin transparency, refraction, curvature, and the printing method can affect the finished appearance. A color value selected on screen is not a guaranteed paint or ink match unless we expressly agree in writing to a physical matching process.
Some products use separate front and back artwork areas or may have a visible join, overlap, manufacturing mark, or registration area. The appearance depends on the model and production method and should be reviewed in the product description and examples. Not every design can align continuously across a seam.
Metallic, fluorescent, glow, black-light, or other special effects are not included merely because a digital image depicts them. An effect applies only when it is expressly offered and confirmed for the product.
Reasonable disclosed production variations do not excuse using the wrong artwork or materially failing to match the specifications submitted and recorded with the order. However, customer-submitted spelling, cropping, placement, layout, color choices, or artwork that we accurately reproduce are not production errors. If exact placement, image continuity, or a brand color is essential, contact us before placing the order.
5. Production process and updates
Due to the specialized manufacturing process required for custom bowling balls, production and quality control typically take approximately 15–20 business days to complete.
Within 15 business days of placing your order, we will provide photos and/or a video showing your custom bowling ball in production or completed, so you can follow the progress of your order.
These materials are provided as a production update. No action is required, and production and shipment will continue as scheduled.
The production update does not reopen or replace the design submitted with the order and is not a redesign or approval stage.
If you notice a production issue or a material difference from the submitted design, please contact us promptly before the order enters shipment preparation. Examples may include a significant production-related color difference, print-clarity issue, incorrect artwork placement, printing error, or another material production discrepancy.
Requests to change the submitted artwork, text, layout, bowling-ball weight, or other customization details after the order is placed are not treated as production issues.
If we confirm that additional production or reproduction is required to correct a production issue, we will provide an updated delivery timeframe. For a bowling ball using Priority Delivery, the Priority Delivery fee-refund commitment described below and in our Shipping Policy continues to apply.
6. Delivery timeframe and production-related adjustments
The delivery timeframe begins on the date the order is placed.
Our standard delivery option is Free Tracked Delivery — Within 30 business days. Eligible orders using this option will be delivered within 30 business days at no additional delivery charge.
Where available at checkout, Priority Tracked Delivery — Within 18 business days is available for an additional $50 per bowling ball.
Each bowling ball using Priority Delivery is intended to be delivered within 18 business days from the order date. If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will be refunded.
If an order contains multiple bowling balls, the Priority Delivery fee and any applicable late-delivery refund are calculated separately for each bowling ball.
The stated delivery timeframe includes production, quality control, fulfillment, and transportation. Production time is therefore not added on top of the stated 18-business-day or 30-business-day delivery timeframe.
For purposes of these delivery timeframes, business days mean Monday through Friday, excluding applicable public holidays.
The same delivery timeframes apply to all supported destinations where the applicable delivery option is available at checkout.
If additional production is required to correct a confirmed production issue, we will provide an updated delivery timeframe for the affected bowling ball or order. If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will still be refunded.
Items in the same order may be shipped separately. Separate packages or delivery dates do not change the per-ball Priority Delivery fee or the corresponding per-ball late-delivery refund.
See our Shipping Policy for complete delivery terms: https://uniquebowling.com/policies/shipping-policy.
7. Cancellation, final sale, and production issues
A personalized order is final sale and cannot be canceled for a change of mind once the order is placed, meaning checkout payment has been accepted and the completed configuration has been submitted with the order. A saved design without checkout is not an order.
Pre-designed bowling balls are also final sale and cannot be canceled, returned, or exchanged for a change of mind once ordered.
These rules do not limit remedies for a defective, damaged, incorrect, or materially nonconforming product, or any non-waivable rights under applicable law.
A production update showing photographs or video does not waive rights relating to a hidden defect, shipping damage, a material departure not reasonably visible in the update materials, or another non-waivable remedy.
See https://uniquebowling.com/policies/refund-policy.
8. Drilling, records, and privacy
Bowling balls are supplied undrilled unless the product listing expressly states otherwise. Consult a qualified local pro shop for drilling and fit. Using an independent pro shop or drilling a ball does not automatically exclude an unrelated manufacturing defect. Damage caused or contributed to by improper drilling, resurfacing, fitting, or another damaging modification is excluded from the voluntary warranty. A ball fitted with finger inserts or thumb inserts is excluded from the voluntary warranty. Mandatory legal rights remain unaffected. See https://uniquebowling.com/pages/limited-warranty.
Keep your original artwork, configuration reference, order summary, and related records. Shareable configuration links may allow a recipient to view the saved content, so keep them private when appropriate. We do not promise indefinite storage of saved designs.
Our handling of artwork, saved configurations, order records, and production-update materials is described at https://uniquebowling.com/policies/privacy-policy. Placing an order does not automatically authorize public marketing use of private photographs or an identifiable custom design. We will obtain separate permission before using that material in public marketing.
9. Related policies and contact
This policy supplements our Terms of Service, Return and Refund Policy, Shipping Policy, Privacy Policy, and Limited Warranty. If this policy conflicts with an order-specific written commitment or a non-waivable legal right, the order-specific commitment or mandatory legal right controls to the extent of the conflict.
Terms of Service:
https://uniquebowling.com/policies/terms-of-service
Return and Refund Policy:
https://uniquebowling.com/policies/refund-policy
Shipping Policy:
https://uniquebowling.com/policies/shipping-policy
Privacy Policy:
https://uniquebowling.com/policies/privacy-policy
Limited Warranty:
https://uniquebowling.com/pages/limited-warranty
For design assistance or questions about an order, email support@uniquebowling.com. Include your order number or configuration reference when available.