Last updated: October 2, 2026
Ordering and customization
How do I order a custom bowling ball?
Choose the product and an available weight, open the customization tool, create and review your design, save the configuration, and complete checkout at https://uniquebowling.com. Your submitted design, weight, and customization details are treated as confirmed when the order is placed. If required artwork or order information is incomplete, we will contact you as soon as possible.
Can I choose a pre-designed ball instead of uploading artwork?
Yes, where pre-designed options are offered. Choose the design shown on the product page and review the available preview and product details before checkout. The number of designs and available customization options depends on the product.
Does saving a design place an order?
No. Saving a design only retains or shares the configuration. You must complete checkout and payment to place an order. Keep your configuration reference and contact us if it is not correctly linked to your order.
Can I add a logo or photos to both sides?
Available image, logo, and text areas depend on the product and the options shown in the live customizer. Not every model supports the same layout. You must own the submitted content or have permission to reproduce it, and we may request evidence of authorization.
What file formats and sizes can I upload?
Use the formats and file-size limits displayed by the current upload tool. High-resolution JPG and PNG files are usually the most reliable choices, but the live tool requirements control. Contact support@uniquebowling.com if you need help checking a file.
What image quality should I use?
Use the highest-quality original file available. Pixel dimensions, sharpness, compression, and the intended print area all affect the result. A 72-DPI or 300-DPI label alone does not determine whether an image is suitable.
Are there restrictions on artwork or uploaded content?
Yes. You must own the content or have the necessary permission to use it. We may reject or request proof for content that infringes intellectual-property or privacy rights, is unlawful, contains threats or exploitative material, or could compromise our systems. Finding an image online does not establish permission to reproduce it.
Are there restrictions on custom text?
The character, placement, and line limits displayed by the live customizer apply to your product. We may reject text that is unlawful, obscene, threatening, abusive, exploitative, or otherwise prohibited by our Terms of Service. If the tool does not accept the requested text, contact us before ordering.
Products and design results
Which ball weights are available?
Available weights depend on the model and current inventory. Choose from the options shown on the product page. We will not substitute a different weight without your agreement.
Are the balls drilled?
Our bowling balls are supplied undrilled unless the product page expressly states otherwise. We do not currently offer a general drilling service. Take the ball to a qualified local pro shop for proper fitting and drilling.
Does using a local pro shop automatically void the warranty?
No. Using an independent pro shop or drilling the ball does not automatically exclude an unrelated manufacturing defect. Damage caused or contributed to by improper drilling, resurfacing, fitting, or another damaging modification is not covered by the voluntary warranty. Balls fitted with finger inserts or thumb inserts are excluded from the voluntary warranty. Mandatory legal rights remain unaffected.
Are all models USBC approved?
No brand-wide assumption should be made. Rely only on an approval statement for the exact product model and weight, and confirm the requirements of your league or tournament. A decorative design or general brand description is not proof of certification.
Are these performance balls?
Review the construction and intended use stated on the specific product page. A personalized appearance does not mean the ball has a reactive coverstock, a particular hook potential, or a guaranteed performance result.
Can a regulation-size tenpin ball be used for duckpin or five-pin bowling?
No. Regulation-size tenpin bowling balls are not interchangeable with duckpin or five-pin equipment.
Will the finished ball look exactly like the 3D preview?
Not exactly. Curvature, screen settings, materials, resin effects, lighting, and printing can create reasonable differences between a digital preview and the physical product. We remain responsible for materially matching the design submitted and recorded with the order and for manufacturing quality. See our Customization and Production Policy.
Will seams, overlaps, or manufacturing marks be visible?
They may be visible on products and processes where they are inherent to production. The appearance varies by model and manufacturing method. A disclosed minor process characteristic is different from a material error in the submitted artwork, placement, spelling, or workmanship.
Will every ball have the same certification, manufacturing, or weight marks?
No. A product may include applicable certification, manufacturing, or weight markings, but the location and format can vary by model and weight. Review the exact product information rather than assuming all balls use identical markings.
Are special colors or printing effects always available?
No. Available colors and effects depend on the current product, material, production method, and customization tool. We do not promise metallic, neon, black-light, or other special effects unless they are expressly offered for that product.
Production and delivery
When does production begin?
Production begins after your order is placed and payment is accepted. Your submitted design, bowling-ball weight, and customization details are treated as confirmed when the order is placed. If required artwork or order information is incomplete, we will contact you promptly.
How long does production take?
Due to the specialized manufacturing process required for custom bowling balls, production and quality control typically take approximately 15–20 business days to complete.
Priority orders may be prioritized within our production and fulfillment workflow as needed to meet the applicable Priority Delivery timeframe.
Will I receive a production update?
Yes. Within 15 business days of placing your order, we will provide photos and/or a video showing your custom bowling ball in production or completed, so you can follow the progress of your order.
These materials are provided as a production update. No action is required, and production and shipment will continue as scheduled.
The production update does not reopen or replace the design submitted with the order. If you notice a production issue or a material difference from the submitted design, please contact us promptly before the order enters shipment preparation.
If additional production is required to correct a confirmed production issue, we will provide an updated delivery timeframe. If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will still be refunded.
What delivery options are available?
Free Tracked Delivery — Within 30 business days: Your order will be delivered within 30 business days at no additional charge.
Priority Tracked Delivery — Within 18 business days: Choose Priority Tracked Delivery for an additional $50 per bowling ball. Each bowling ball using Priority Delivery is intended to be delivered within 18 business days from the order date. If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will be refunded.
The same delivery timeframes apply to all supported destinations where the applicable option is available at checkout.
When does the delivery timeframe begin?
The delivery timeframe begins on the date your order is placed and includes production, quality control, fulfillment, and transportation. Production time is not added on top of the stated 18-business-day or 30-business-day delivery timeframe.
For purposes of our delivery timeframes, business days mean Monday through Friday, excluding applicable public holidays.
Where do orders ship from?
Depending on the product, inventory, and fulfillment arrangement, orders may ship from the United States or China. Our business correspondence address does not necessarily identify where a product is manufactured or dispatched.
Is delivery tracked?
Yes. Both Free Tracked Delivery and Priority Tracked Delivery use a tracked carrier service. We select a suitable carrier for the destination and provide tracking details after shipment.
Only destinations and delivery methods offered at checkout are supported.
Can you ship to PO boxes, Alaska, Hawaii, military addresses, or remote locations?
Availability depends on the address and the delivery options offered at checkout. Do not assume every special or remote address is supported. Contact us before ordering if checkout does not provide a suitable option.
Are duties, taxes, and customs charges included?
Check the checkout breakdown and delivery disclosures. Charges expressly shown as collected or included are handled under that arrangement. Otherwise, lawful duties, taxes, or customs-clearance charges may be payable on arrival, including when a US order is dispatched from China. Free delivery does not necessarily mean duty-free delivery.
Do you offer faster delivery for time-sensitive orders?
Yes, where available at checkout. Priority Tracked Delivery costs an additional $50 per bowling ball and provides delivery within 18 business days from the order date.
If a bowling ball using Priority Delivery is not delivered within 18 business days, the $50 Priority Delivery fee charged for that ball will be refunded.
If you need an order for a wedding, birthday, tournament, or another fixed event earlier than the stated delivery timeframe, contact us before purchasing. A requested event date written only in an order note does not create an earlier delivery commitment unless we confirm it in writing.
See our full Shipping Policy: https://uniquebowling.com/policies/shipping-policy.
Payments and gift cards
What payment methods can I use?
Use the payment methods shown in the live checkout. Availability can vary by device, destination, and market. Checks, telephone payments, gift certificates, and methods not offered at checkout are not automatically accepted.
What currency will I be charged in?
Checkout displays the payment currency and total that apply to the transaction. Your bank or card issuer may apply its own currency-conversion or cross-border fees.
Is my payment information secure?
Payment credentials are processed by the payment providers available through our checkout. Unique Bowling does not ask you to send full card numbers or security codes by ordinary email or through artwork uploads. Our order records may retain limited payment information, such as the payment method, transaction identifiers, and masked card details, as described in our Privacy Policy: https://uniquebowling.com/policies/privacy-policy.
Can I use a Unique Bowling gift card?
Only if a Unique Bowling gift card is currently offered and accepted at checkout. The terms displayed with that gift card and any mandatory applicable law control. Gift certificates issued by another business are not accepted.
Cancellations, returns, and delivery problems
Can I cancel, return, or exchange an order?
Personalized products and pre-designed bowling balls cannot be canceled, returned, or exchanged for a change of mind once ordered. For a personalized product, the order is placed when checkout payment has been accepted and the completed configuration is submitted with the order; merely saving a design is not an order. Eligible non-personalized goods have the return-request period stated in our Return and Refund Policy. Defective, incorrect, damaged, or materially nonconforming items remain subject to applicable remedies. See https://uniquebowling.com/policies/refund-policy.
Are pre-designed bowling balls final sale?
Yes. Pre-designed bowling balls are treated as final sale and are not returnable or exchangeable for a change of mind. This does not limit remedies for a defective, damaged, incorrect, or materially nonconforming item, or any non-waivable rights provided by applicable law.
What should I do if a parcel is damaged, incorrect, delayed, or missing?
Email support@uniquebowling.com with your order number, tracking information, and clear photographs where relevant. Keep the product and packaging for investigation. Reporting visible shipping damage within 7 days is preferred, but a later report does not automatically remove statutory or warranty rights.
What if tracking shows delivered but I cannot find the parcel?
Check the delivery location, household members, neighbors where appropriate, and any carrier delivery photo or notice. Contact us promptly so we can help investigate with the carrier. We do not automatically issue reimbursement for theft after a carrier records delivery to the order address. Responsibility and any available remedy depend on the evidence, the cause of loss or misdelivery, and applicable law.
Limited warranty
What warranty is included with a bowling ball?
Regulation-size tenpin bowling balls weighing 6-16 lb, inclusive, and purchased directly from this store are eligible for our voluntary limited manufacturing-defect warranty. For qualifying personal-use balls, the warranty period is one year from the original purchase date. For balls used as public rentals or house balls, the voluntary coverage period is 90 days from the original purchase date. Personal use at home or in a club is not, by itself, house-ball use. Mandatory consumer rights may provide additional or longer protection. See https://uniquebowling.com/pages/limited-warranty.
What is not covered by the voluntary warranty?
The voluntary warranty does not cover normal wear, ordinary surface scratches, cosmetic changes consistent with use, misuse, accidental impact, unsuitable storage, extreme temperatures, or damage caused by improper drilling, resurfacing, fitting, or another damaging modification. A ball fitted with finger inserts or thumb inserts is excluded from the voluntary warranty. The warranty does not promise a particular score, hook, competitive result, or universal tournament eligibility.
How do I make a warranty claim?
Email support@uniquebowling.com during the applicable warranty period. Include your order number or other proof of purchase, the purchase date, a description of the problem, and clear photographs or video. Tell us about relevant drilling, inserts, use, care, storage, and modifications. Stop using a ball that may be unsafe or structurally damaged, and contact us before sending any product back.
Accounts privacy and contact
How do I access my account or a saved design?
Use the account sign-in method presented by the store, which may use an email verification code rather than a password. Use your saved configuration link or design-history feature if offered. Saved designs are not guaranteed to be retained permanently, so keep your original artwork and configuration reference.
Will you use my private photos or custom design in advertising?
Not simply because you place an order. We will obtain separate permission before publicly featuring private uploaded photographs or an identifiable custom design in marketing. Production and fulfillment providers may access the files as needed to complete the order, as explained in our Privacy Policy.
How do I contact Unique Bowling?
Email support@uniquebowling.comor call +1 (206) 207-6660. Include your order number, configuration reference, and relevant photographs when available. Website:https://uniquebowling.com. Unique Bowling is operated by Linxora LLC.