Refund policy

Last updated: September 22, 2026

This Return and Refund Policy applies to purchases made from Unique Bowling through https://uniquebowling.com. Unique Bowling is operated by Linxora LLC.

For cancellations, returns, damaged or defective product reports, exchanges, or refund questions, contact support@uniquebowling.com and include your order number.

1. Personalized Products

Products made using a customer’s photographs, logos, text, artwork, colors, designs, or other individual specifications are personalized products.

Personalized products are made specifically for the customer and cannot ordinarily be resold. All personalized products are final sale once the order is placed, meaning checkout payment has been accepted and the completed design or configuration has been submitted or approved.

Pre-designed bowling balls are final sale once ordered and are not treated as returnable non-personalized goods for change-of-mind purposes. Other unmodified products purchased from our standard catalog are treated as non-personalized products unless clearly identified as personalized, custom-made, final sale, or otherwise ineligible for return before purchase.

2. Order Approval, Cancellations, and Changes

Customers are responsible for reviewing all order and customization details before submitting an order.

By approving and submitting a personalized order or completed configuration, the customer:

  • Confirms the selected bowling ball weight;
  • Confirms the spelling and content of all text;
  • Confirms the artwork, images, colors, layout, cropping, and orientation;
  • Confirms that the uploaded images are of acceptable quality;
  • Authorizes Unique Bowling to begin customization and production; and
  • Accepts that the order may no longer be canceled, changed, returned, or exchanged for change-of-mind reasons.

Once the personalized order has been placed, it cannot be canceled or changed for a change of mind, even if manufacturing has not yet begun or been completed.

If an order cannot proceed because required artwork, information, design approval, or weight selection is missing, the order may remain on hold until the required information is received. Once the customer provides or approves the missing information, the order becomes final under this policy.

We may, at our sole discretion, agree to a requested change when customization or production circumstances allow. Any approved change may require additional payment and may extend the production schedule. We are not obligated to accept a change after the order has been approved and submitted.

Saving a design without completing checkout does not place an order or authorize production.

If we exceptionally agree to a voluntary credit-card cancellation or correct a missed voucher or discount after checkout, we may deduct up to 3% of the refunded amount for non-refundable payment-processing costs where clearly disclosed and legally permitted. This deduction does not apply when we cancel or cannot fulfill the order, the product is defective or materially nonconforming, we made a material error, or law prohibits the deduction. The 3% deduction and the 20% return restocking fee will not both be applied to the same voluntary transaction.

3. Final Sale of Personalized Products

Personalized products are not eligible for cancellation, return, exchange, or refund because the customer:

  • Changed their mind;
  • Selected the wrong weight;
  • Submitted incorrect text or spelling;
  • Uploaded an unsuitable or low-quality image;
  • Approved an incorrect image, layout, crop, orientation, or color;
  • No longer wants or needs the product;
  • Dislikes an accurately reproduced approved design; or
  • Failed to review the customization details before submitting the order.

Final sale restrictions do not apply when a product arrives damaged, has a manufacturing defect, is incorrect, or materially differs from the customer’s approved specifications.

Nothing in this policy requires a customer to accept a product that we produced incorrectly.

4. Returns of Non-Personalized Products

To make a voluntary return of an eligible non-personalized product, request authorization within 30 calendar days after delivery. After we issue written authorization and return instructions, dispatch the return within 14 calendar days. A support delay by us will not defeat a request submitted on time.

To qualify for a voluntary return, the product must be:

  • New and unused;
  • Undrilled;
  • Unmodified;
  • Undamaged;
  • In resalable condition;
  • Returned with its original packaging; and
  • Returned with all included accessories and components.

Products showing evidence of use, drilling, modification, wear, damage, improper storage, or missing packaging or components may be refused.

A 20% restocking fee applies to approved voluntary returns of non-personalized products, including a return made in order to purchase a different item. The restocking fee does not apply when the product is confirmed to be defective, damaged upon arrival, incorrect, or materially misdescribed.

5. Return Authorization and Shipping

All returns require prior written authorization from Unique Bowling.

To request authorization, email support@uniquebowling.com and provide:

  • Your order number;
  • The product you wish to return;
  • The reason for the return; and
  • Any photographs, videos, or other information reasonably requested by our support team.

Do not return a product until we have approved the request and provided return instructions.

For voluntary returns, the customer is responsible for return shipping and insurance. We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.

The customer is responsible for loss or damage occurring during an unauthorized or inadequately packaged return shipment.

Original delivery charges are non-refundable for voluntary returns. If an order qualified for free shipping, free shipping has no separate cash value and does not create an additional shipping refund.

Return shipping, insurance, restocking fees, and original delivery charges will not be charged or deducted when a confirmed return results from our error, a manufacturing defect, shipping damage, or an incorrect product.

6. Incorrect, Damaged, or Defective Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or materially different from the approved specifications, contact support@uniquebowling.com as soon as possible. Whenever possible, please report the problem within seven days after delivery so that we can properly investigate the issue and pursue any available carrier claim.

The recommended seven-day reporting period is intended to assist with investigation and shipping claims. It does not eliminate any rights that cannot legally be limited or applicable coverage for a hidden defect discovered later.

Your report should include:

  • Your order number;
  • A clear description of the problem;
  • Clear photographs or videos of the product;
  • Photographs of the shipping carton and internal packaging;
  • Photographs of any visible shipping damage; and
  • Any additional information reasonably required to evaluate the claim.

Please retain the product, shipping carton, and all packaging while the claim is being investigated.

Do not drill, modify, continue using, discard, repair, polish, or return a product that may be defective or damaged unless we provide written instructions.

7. Available Remedies

When we confirm that a problem is our responsibility, we may, as permitted by applicable law:

  • Reproduce or replace the product;
  • Provide another appropriate remedy;
  • Issue a partial refund when accepted by the customer; or
  • Issue a full refund when replacement or reproduction cannot reasonably be completed.

We will normally prioritize reproduction or replacement when that remedy can reasonably provide the customer with the product originally ordered.

A refund may be provided when reproduction or replacement is unavailable, cannot reasonably be completed, is required by applicable law, or is otherwise approved by Unique Bowling.

When the confirmed problem is our responsibility, we may:

  • Provide a prepaid return label;
  • Reimburse reasonable return shipping costs that we approved in advance;
  • Arrange replacement shipping; or
  • Confirm that the product does not need to be returned.

Customers should not incur return shipping expenses without first receiving our written instructions. Unauthorized expenses may not be reimbursed.

8. Drilling, Alterations, and Third-Party Services

A drilled or modified bowling ball is not eligible for a voluntary return or exchange.

After drilling or modification, we will only investigate:

  • A manufacturing defect unrelated to the drilling or modification;
  • Shipping damage that existed before drilling or modification;
  • An incorrect product supplied by Unique Bowling; or
  • A material production error attributable to Unique Bowling.

Unique Bowling is not responsible for problems caused by third-party drilling, fitting, servicing, inserts, alterations, or repairs, including issues involving:

  • Hole placement;
  • Span or pitch;
  • Finger or thumb sizing;
  • Inserts or slugs;
  • Balance;
  • Fit;
  • Cracking caused by improper drilling;
  • Bowling performance; or
  • Damage caused by tools, workmanship, or alteration.

Third-party drilling charges, insert charges, fitting fees, repair expenses, and other service costs are not reimbursable, except where required by applicable law or expressly agreed to by Unique Bowling in writing.

Customers should inspect the bowling ball before allowing it to be drilled or modified. If a suspected defect is visible, contact us before proceeding.

9. Product Appearance and Design Approval

Digital previews, 3D previews, photographs, videos, and computer screens are visual representations and are not exact color proofs.

Minor variations in color, image placement, pattern alignment, text appearance, surface finish, transparency, seams, or overall appearance may result from:

  • Screen settings and calibration;
  • Lighting conditions;
  • The curved surface of the bowling ball;
  • Transparent resin or clear coating;
  • Material characteristics;
  • Image resolution;
  • Normal printing tolerances; or
  • Normal manufacturing processes.

Reasonable minor variations of this kind are not considered defects.

Customer approval confirms the accuracy of visible design details, including weight, spelling, artwork, cropping, layout, placement, and orientation.

Approval does not excuse a manufacturing defect, hidden defect, incorrect product, or material departure from the approved specifications.

10. Exchanges

For an eligible non-personalized product, the standard process is to return the original product and place a new order.

Unique Bowling may, at its discretion, arrange a direct exchange when inventory and shipping circumstances allow.

Personalized products are not eligible for change-of-mind exchanges. A confirmed defective, damaged, incorrect, or materially nonconforming personalized product will be handled through the reproduction, replacement, or refund procedures described in this policy.

11. Refunds

After receiving and inspecting an approved return, or after otherwise approving a refund, we will notify the customer of the decision.

Approved refunds will be issued to the original payment method within 10 business days.

For an approved voluntary return, the refund will generally equal the eligible product price minus the applicable 20% restocking fee. Original delivery charges are not refunded.

Banks, credit card issuers, PayPal, and other payment providers may require additional time to post the refund to the customer’s account. This additional processing time is outside our control.

Store credit will not replace a refund that the customer is legally entitled to receive unless the customer agrees to accept store credit.

12. Return Address

Do not send a product to:

  • A company correspondence address;
  • A fulfillment location;
  • A manufacturing facility;
  • An address shown on the original shipping parcel; or
  • Any other address not specifically authorized by our support team.

Products may be manufactured or shipped from different locations, including facilities in the United States or China. The correct return destination may vary depending on the product, shipment origin, reason for return, and available resolution.

After approving a return, we will provide the appropriate return instructions and destination.

Sending a product to an unauthorized address may delay processing and may result in additional shipping or handling costs for which the customer may be responsible.

13. Applicable Law

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.

Where applicable law requires a different cancellation, return, refund, warranty, or defect remedy, the legally required provision will apply only to the extent required by that law.

14. Contact Information

To request a return authorization, report a damaged or defective product, or ask a question about this policy, contact:

Please include your order number in all correspondence.